Assigning Drivers to Dispatch Orders

• From the home page, ensure you are in your preferred view of the Arrive table (refer to Create & Share Views in Arrive Screen). 
• Sort the transport orders as required to locate those orders that need to be assigned (i.e. by Created Date, Scheduled Delivery Date, etc.). Contact your administrator on guidance to configure your view if you are not already using a shared view. 

Note: Ensure the “Driver Name” column is displayed in your view

• Under the “Driver Name” column, click on the blue pencil to open the Assign Driver window

• In the Assigned Driver window, there will be a list of all registered drivers under the mission. 

• The following columns are displayed: Driver Name, Driver’s Phone Number, Working Hours (counts down from 14 working hours), Driver Status, Power Unit ID, and Home Location
• You can sort drivers by Working Hours left and/or Driver Status (Available / Unavailable). 
• You can search for a driver by his/her name or phone number
• Select the driver by clicking on the “ASSIGN” blue button in the first column of the grid. 

• Once you have assigned the driver, the driver’s name will appear under the “Driver Name” column and the latest status will be “Assigned Driver”

• The driver will receive the shipment assignment in the mobile delivery app and will be prompted to accept or reject the shipment assignment. If shipment assignment is accepted by the driver, the “Assignment Accepted” status will be displayed in the Shipment Status column. 

• If no response after a given amount of time (reach out to your administrator if you do not know what the current time limit is set to for the driver to respond), the status of the shipment will revert to “UnAssigned Driver”.

• If you need to unassign a driver or change the assignment for a transport order, you can click on the blue pencil. 
• After you click on the pencil, the Assign Driver window will open again.
• Click on the red “UNASSIGNED DRIVER” button to remove the driver from the dispatch order. The status will change to “UnAssigned Driver” and the driver’s name will be removed. 

• Search for another driver that is available. Once you click on the blue “ASSIGN” button next to the driver’s name, the new driver will be saved and the status is “Assigned Driver”