Creating Dispatch Orders

Ensure you are logged into the correct mission and have selected the correct facility that you will be dispatching from. You can see this in the top right-hand corner of the Arrive screen.  

From the Arrive Page, click on the “+Dispatch” button.  

This will open a Dispatch form – the origin location (accordion #5) will be defaulted to the current facility you are located at.  

Available trailers (loaded or empty to be used in mission) that have in gated into your current facility will appear in accordion #1, under the Trailer drop down.  

Select loaded or empty trailer that is to be dispatched from your current facility.  

In accordion #2, the load (contents of trailer/asset listed by cargo line item) information will automatically appear as entered during the In Gate process (refer to In Gating instructions) This accordion defaults to being open so you are able to easily view the contents of the trailers.  

To view or edit the cargo line item(s) of the trailer/asset, click on the blue pencil icon.  

If editing has been completed, click on the blue “UPDATE CARGO” button, otherwise click on the grey “CANCEL” button to close out the window.  

If cargo is hazardous, tick the “Is cargo hazardous” box and additional fields pertaining to hazardous cargo will populate. Those fields marked with an asterisk are mandatory. If you try to save your hazardous data and not all mandatory fields are updated, those fields will be highlighted in red.  

If additional cargo line items need to be added to the trailer/asset, click on the “+ADD CARGO ITEM” blue button.  

This will open up a blank cargo line item window. Once you are done updating the details of the cargo being loaded into the trailer/asset, click on the “SAVE CARGO” item.  

The added cargo line items will be added to the Cargo section and the totals in the Summary will be included.  

In accordion #3, select the transport mode – LTL or FTL, if applicable.  

Under the Select Shipment Profile dropdown, select the profile that applies to the shipment. This determines the delivery workflow in the mobile app that the driver will follow. If you do not know what shipment profile to apply to your transport order, please reach out to your administrator.  

Below is a list of the fields that are available in accordion #4  

Transport Order/BL – the value in this field will be populated by an autogenerated number. This number serves as an index number to keep track of the moves from one location to another.  

Reference Number – the value in this field will automatically populate the trailer/asset number moving on this Transport Order/BL, if the shipment is not a bobtail.  

Task Order – enter in the Task Order as provided by FEMA or the State 

In accordion #5, verify that the pickup address is correct. This should be defaulted to the current facility you are located at (where trailer is currently sitting).  

The Pickup Date and Pickup Time Start and Time End will default to the current date and current timestamp that the dispatch form is opened. If these fields need to be edited, you can override this pre-populated data.  

Other information, listed below, can be entered if required, if not already set up on the location record by your administrator (* fields indicate that these fields will be generated on the BOL) 

Contact Name* 

Email* 

Phone Number* 

Pickup Instructions* 

Location Type

In accordion #6, enter the destination address. All locations/facilities that are set up within your current mission should be available by clicking on the address book icon on the right-hand side of the Destination “Name” field. A separate window will pop up with all location/facility addresses as set up by your administrator. The “Search Address” field is disabled – only locations found through the address book as set up by your administrator can be entered.  

Other information, listed below, can be entered if required, if not already set up on the location record by your administrator (* fields indicate that these fields will be generated on the BOL) 

Contact Name* 

Email* 

Phone Number* 

Delivery Instructions* 

Location Type 

In accordion #7, you can enter Additional Services that may be required for a move in the mission, enter additional Instructions and Comments, and any other Shipment Notes.  

Additional Services – this is a drop down containing accessorials. For mission purposes, this drop down is most likely not applicable at this time.  

Instructions and Comments – any other instructions for the transport order can be input here and will appear on the BOL. Data entry is free text.  

Shipment Notes – any other internal notes can be input here. These notes are saved on the shipment record.